As an Associate Wireless Engineer you will be responsible for troubleshooting the customers LAN and Wireless infrastructure. This includes troubleshooting of switching and wireless equipment needed to supply connectivity to all areas of the site. The wireless engineer will have to work closely with the support team and the customer in order to ensure that the problem has been resolved.  The role might include oversight of staging/configuration team, which is in place to stage and configure all switches and wireless equipment in preparation processes. This position’s working hours will be 6am-2:30pm Monday-Friday.This is a full time opportunity that will require travel throughout the Chicagoland area.

Sentinel Technologies is seeking a Wireless Field Engineer to assist onsite with one of our Chicago clients. Your experience will have you supporting the Network Infrastructure to include Route, Switch, Support Calls, and some Wireless. You will be working with technical and non-technical end users to resolve network related issues. This is a full time opportunity that requires onsite visits throughout Chicago, Illinois.  

Sentinel is looking for an network onboarding analyst to join the team. As an Onboarding Specialist, your primary responsibility is facilitating our customer’s technical transition to Sentinel’s award winning support services smoothly and without interruption. This is a full-time role and can work remote with occasional support onsite at our Livonia, MI location.

Sentinel is seeking a Network/Security Support Engineer to join our team. In this role you will need to identify, troubleshoot, escalate and communicate technical issues and resolutions with the customer. You should have a strong technical background, structured & organized approach, and be Customer Service oriented. This is a full-time position that can be remote but must provide occasional support onsite at the Tempe, AZ office location. 

Onsite role in Dayton, Ohio, supervising a team of assigned resources to support an Enterprise Managed IT Services customer.  Resources will be onsite and remote.  Technologies will include Network, Voice/Collaboration, Data Center, End User technology support (onsite, remote and hardware) including hosted and on-premise application support.   Job Duties:   Daily - Monitoring Incidents and Request Case queues, assigning cases as needed, oversee case progress and completion within prescribed service level agreements (SLAs) as defined based upon priority - Communicate incident escalations to involved Engineers, Account Managers, Management, and the Client as needed - Manage and resolve Enterprise Account escalations - Scheduling/Updating calendars, review and approve time off requests and coordinating resources. - Customer and Sales liaison, contact point, and primary escalation resource for any Support issues on open service cases. - Technician Workload Management - Review Dashboards to assist with case management (management of unassigned cases, cases not recently updated, service level agreements, and aging cases). - Identify any issues with case handling and coach engineer staff to provide optimal service. - Spot check case comments and states to ensure that they are detailed, accurate, and are occurring in a timely manner. - Identify aging service calls and work to overcome any obstacles and drive calls toward resolution. - Investigate CSAT issues and report back findings to Operations Management. Weekly - Run a weekly account engineering meeting to track action items, obtain status, coordinate progress and work to complete within agreed time frames. - Weekly Status Updates for Service Tickets/Call review meetings - Reporting for enterprise accounts or high touch/visibility annuity accounts - Service Call Queuing and Workload Management Monthly - Development of reporting, dashboards needed to improve service & support in the account. - Assisting with investigating SLA violations, device availability Additional Duties as needed - Enterprise Account On-Call Scheduling - Address negative surveys by doing initial research on the situation and reporting details to management for coaching purposes and customer communication. - Performs other job-related duties as requested/directed - Management of small-scale projects of varying technologies - Under 40 hours - (Cisco datacenter, security, wireless, route switch, voice, virtualization, storage, etc.)

  Sentinel is currently seeking a highly motived Data Center Engineer to join our support team for a later 2nd shift opportunity. The Data Center Engineer will be involved in all aspects regarding the installation, maintenance and troubleshooting of Data Center technologies. You will be working with the National Support team to install, configure, troubleshoot, support and repair Data Center technologies. Those technologies include compute, storage, virtualization, server OS and server software technologies. You will manage incidents and requests assigned to the team/personal queue within the established SLA. Vendor and service provider case management. Develops Knowledge Base articles to assist other engineers. The ideal candidate should have an extensive Data Center technologies background and possess strong communication skills. This position can be remote but will need to provide occasional support at our Downers Grove, IL headquarters. Hours will be: Monday-Saturday (very early morning) 5pm-1:30am CST    

The Principal Security Analyst will be responsible for planning and implementing security measures to protect computer systems, networks, and data. This person will act as a first responder to cyber-incidents. They report cyber threats and then implement changes to protect our Customer’s environments. Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position. This is a fulltime opportunity located in Downers Grove, IL.  

The Security Operations Center Analyst will be responsible planning and implementing security measures to protect computer systems, networks, and data. This person will act as a first responder to cyber-incidents. They report cyber threats and then implement changes to protect our Customer’s environments. Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position. This is a fulltime opportunity located in Downers Grove, IL.

The Threat Intelligence Analyst is a key member of the Threat Operations Team and will be responsible for supporting alarm research and development in our proprietary security platform as well as performing research on emerging threats and providing communication to our customers. This person will act as a technical expert in our detections as well as a collaborative point of escalation for our Threat Operations team.  Your ability to analyze logs, actively pursue the most cutting-edge industry news and events, think like an attacker, and correlate information across wide data sets will be critical in this position. This role is required to be onsite at our Downers Grove, IL location, hybrid can be considered after first 90 days.

Sentinel Technologies is seeking a Threat Hunter to join our growing team. We are looking a highly skilled cybersecurity professional responsible for active discovery of cyber threats and other anomalies, vulnerabilities, and potential security risks within our own and our client’s environments. This role involves deep analysis, threat intelligence utilization, and proactive investigation to uncover and mitigate advanced threats. This is a full-time position working a hybrid work schedule based in our Downers Grove, IL headquarters.

Sentinel Technologies is seeking a Threat Investigation Analyst to join our growing SOC team. We are looking for a skilled cybersecurity professional responsible for investigating report alerts, anomalies, vulnerabilities, and potential security risks within our own and our client’s environments. This role involves investigation, deductive reasoning, threat intelligence utilization and investigation to uncover and mitigate a variety of threats. This is a full-time position working a hybrid work schedule based in our Downers Grove, IL headquarters.

The Security Operations Center Analyst will be responsible planning and implementing security measures to protect computer systems, networks, and data. This person will act as a first responder to cyber-incidents. They report cyber threats and then implement changes to protect our Customer’s environments. Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position. This is a fulltime opportunity located in Downers Grove, IL.

As a Network Engineer you will be responsible for maintaining and implementing WAN/LAN systems. The Network Engineer must be able to maintain the network management platforms, firewall security and others as required. The Network Engineer supports and improves the customer’s large-scale IT environment with SLRs/SLAs for high availability and uptime. The Network Engineer manages, maintains, plans, schedules, integrates, and troubleshoots the overall network and its devices—WANs, LANs, WLANs, VPNs, VoIP, etc.—and monitors network health. The Network Engineer will handle network installation planning, upgrades, cutovers, and testing. The Network Engineer will implement network security best practices. This is a full-time opportunity requiring you to report onsite 3 days a week to the Downtown Chicago office.  

As an Enterprise Account Team Lead, you will be responsible for monitoring the engineering ticket queue and assigning tickets as needed per location, availability, and priority. You will communicate incident escalations to involved Engineers, Account Managers, Management, and the Client as needed. You will be the primary for billing and also manage small-scale projects of varying technologies (Cisco datacenter, security, wireless, route switch, voice, virtualization, storage, etc.). Additionally, you will serve as the Customer and Sales liaison, contact point, and primary escalation resource for any Support issues on open service cases. Position may require completion of miscellaneous projects as assigned. This position will be reporting onsite to assist our customer in Chicago, IL.  

The Fortis™ by Sentinel Managed Security Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. This role can be remote but must provide occasional support onsite at our Tempe, AZ location.  - The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data. - Managed Security analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes. - The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA). - Vendor and service provider case management is expected. - The analyst may also be expected to perform health checks for various security products as needed. - The analyst may be required to assist with Incident Response engagements on an as needed basis.

Sentinel is seeking a Network/Security Support Engineer to join our team. In this role you will need to identify, troubleshoot, escalate and communicate technical issues and resolutions with the customer. You should have a strong technical background, structured & organized approach, and be Customer Service oriented. This is a full-time position that can be remote but must provide occasional support onsite at the Downers Grove, IL  office location.

The Cyber Security Team Lead is responsible for day-to-day operational assistance of the security operations team.  Primary duties include assistance with case load balancing, acting as an escalation point for operational and technical questions, delivering on customer requests and attending internal or customer-facing meetings as required by the business, participating in interviewing team candidates, and provide overall mentoring and support of junior level analysts to help the team succeed.  Your success in this role is determined by your ability to collaborate, self-start, follow up, give and provide feedback, and provide excellent customer service to both internal and external stakeholders. This position requires working onsite at our Downers Grove, IL headquarters in order to assist and collaborate with other team members regularly.

As a Network Engineer you will be responsible for maintaining and implementing WAN/LAN systems. The Network Engineer must be able to maintain the network management platforms, firewall security and others as required. The Network Engineer supports and improves the customer’s large-scale IT environment with SLRs/SLAs for high availability and uptime. The Network Engineer manages, maintains, plans, schedules, integrates, and troubleshoots the overall network and its devices—WANs, LANs, WLANs, VPNs, VoIP, etc.—and monitors network health. The Network Engineer will handle network installation planning, upgrades, cutovers, and testing. The Network Engineer will implement network security best practices. This is a full time position reporting onsite downtown Chicago, IL while training on process and procedure.  This position can be a hybrid role requiring 3 days onsite upon successful completion of the training period. 

Sentinel is looking for a Systems Server Administrator to join our client. This position involves the design, implementation, and optimization of server systems to support the smooth operation of the IT environment. This position is contract to hire with a hybrid schedule blending remote and onsite work at the Farmington Hills, MI location.

The Senior Network Engineer is responsible for the design, deployment, and maintenance of a complex enterprise network for one of our major customers. Reporting to the Director of Infrastructure & Security the role will lead architecture design and identify tasks needed to maintain performance, availability, integrity, and security of the network. You must have a deep understanding of networking concepts and technologies, as well as the ability to troubleshoot problems and implement security measures. This is a long term contract opportunity reporting onsite in Chicago, IL with the ability to work remote 1-2 days a week.