Sentinel is looking for an network onboarding analyst to join the team. As an Onboarding Specialist, your primary responsibility is facilitating our customer’s technical transition to Sentinel’s award winning support services smoothly and without interruption. This is a full-time role and can work remote with occasional support onsite at our Livonia, MI location.

Sentinel is seeking a Network/Security Support Engineer to join our team. In this role you will need to identify, troubleshoot, escalate and communicate technical issues and resolutions with the customer. You should have a strong technical background, structured & organized approach, and be Customer Service oriented. This is a full-time position that can be remote but must provide occasional support onsite at the Tempe, AZ office location. 

As a Network Engineer you will be responsible for maintaining and implementing WAN/LAN systems. The Network Engineer must be able to maintain the network management platforms, firewall security and others as required. The Network Engineer supports and improves the customer’s large-scale IT environment with SLRs/SLAs for high availability and uptime. The Network Engineer manages, maintains, plans, schedules, integrates, and troubleshoots the overall network and its devices—WANs, LANs, WLANs, VPNs, VoIP, etc.—and monitors network health. The Network Engineer will handle network installation planning, upgrades, cutovers, and testing. The Network Engineer will implement network security best practices. This is a long term contract opportunity requiring you to report onsite 3 days a week to the Downtown Chicago office.

Sentinel wants to see you put that degree to work and start a rewarding career in IT Sales. This developmental role will move you through phases to becoming a successful sales executive with Sentinel Technologies. You will be rewarded with structured skills development and an opportunity to learn from some of the industry’s best sales talent that has thrived in our 40+ years in business. With clear and attainable quarterly goals, you will learn the “in’s and out’s” of selling in this uniquely rewarding field. This is a full-time opportunity working onsite in our Downers Grove, IL corporate headquarters.

Sentinel is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career. As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems. As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.  This is for the night shift position: Saturday-Tuesday 11pm-9:30am CST in addition to being on call every Wednesday.  This is a full-time role based in Downers Grove, IL and can work remote with occasional support onsite at our Downers Grove, IL headquarters. 

Sentinel is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career. Network Analysts are at the heart of what makes Sentinel succeed. As a member of this nationally recognized team, you will be fielding calls from our book of customers and helping them stay up and running in our 24/7/365 support environment. Your eagerness to learn and grow will land you on an amazing team with the chance really launch your IT career. This is a full time hybrid role located in Downers Grove, IL. Our NOC is currently looking to fill the following shift: - Training schedule Monday-Friday 8:30am-5pm for 4 to 5 weeks. - Schedule upon training completion will be Tuesday-Friday 11pm-9:30am with an additional on-call duty of 5 hours on Saturday.

Onsite role in Dayton, Ohio, supervising a team of assigned resources to support an Enterprise Managed IT Services customer.  Resources will be onsite and remote.  Technologies will include Network, Voice/Collaboration, Data Center, End User technology support (onsite, remote and hardware) including hosted and on-premise application support.   Job Duties:   Daily - Monitoring Incidents and Request Case queues, assigning cases as needed, oversee case progress and completion within prescribed service level agreements (SLAs) as defined based upon priority - Communicate incident escalations to involved Engineers, Account Managers, Management, and the Client as needed - Manage and resolve Enterprise Account escalations - Scheduling/Updating calendars, review and approve time off requests and coordinating resources. - Customer and Sales liaison, contact point, and primary escalation resource for any Support issues on open service cases. - Technician Workload Management - Review Dashboards to assist with case management (management of unassigned cases, cases not recently updated, service level agreements, and aging cases). - Identify any issues with case handling and coach engineer staff to provide optimal service. - Spot check case comments and states to ensure that they are detailed, accurate, and are occurring in a timely manner. - Identify aging service calls and work to overcome any obstacles and drive calls toward resolution. - Investigate CSAT issues and report back findings to Operations Management. Weekly - Run a weekly account engineering meeting to track action items, obtain status, coordinate progress and work to complete within agreed time frames. - Weekly Status Updates for Service Tickets/Call review meetings - Reporting for enterprise accounts or high touch/visibility annuity accounts - Service Call Queuing and Workload Management Monthly - Development of reporting, dashboards needed to improve service & support in the account. - Assisting with investigating SLA violations, device availability Additional Duties as needed - Enterprise Account On-Call Scheduling - Address negative surveys by doing initial research on the situation and reporting details to management for coaching purposes and customer communication. - Performs other job-related duties as requested/directed - Management of small-scale projects of varying technologies - Under 40 hours - (Cisco datacenter, security, wireless, route switch, voice, virtualization, storage, etc.)

  Sentinel is currently seeking a highly motived Data Center Engineer to join our support team for a later 2nd shift opportunity. The Data Center Engineer will be involved in all aspects regarding the installation, maintenance and troubleshooting of Data Center technologies. You will be working with the National Support team to install, configure, troubleshoot, support and repair Data Center technologies. Those technologies include compute, storage, virtualization, server OS and server software technologies. You will manage incidents and requests assigned to the team/personal queue within the established SLA. Vendor and service provider case management. Develops Knowledge Base articles to assist other engineers. The ideal candidate should have an extensive Data Center technologies background and possess strong communication skills. This position can be remote but will need to provide occasional support at our Downers Grove, IL headquarters. Hours will be: Monday-Saturday (very early morning) 5pm-1:30am CST    

As a .Net Developer you will be responsible for designing, modifying, developing, writing and implementing software programming applications and components. You will also support software applications and components and work with pre-established guidelines in an agile development environment while maintaining documentation of process flow. This role can be remote but must provide occasional support onsite at the Downers Grove, IL headquarters. 

The Principal Security Analyst will be responsible for planning and implementing security measures to protect computer systems, networks, and data. This person will act as a first responder to cyber-incidents. They report cyber threats and then implement changes to protect our Customer’s environments. Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position. This is a fulltime opportunity located in Downers Grove, IL.  

Sentinel is seeking a skilled and experienced Network Operations Center (NOC) Manager to lead our NOC team in ensuring the uninterrupted operation of our customers network infrastructure. The NOC Manager will be responsible for overseeing the day-to-day activities of the NOC, managing a team of network professionals, and ensuring that network performance and security meet or exceed established service level agreements (SLAs). The successful candidate will possess a strong technical background, excellent leadership and communication skills, and a deep understanding of network management and monitoring tools. This is a full-time role based in Downers Grove, IL headquarters.

Sentinel Technologies is looking for a ServiceNow Developer that has the technical expertise to assist our team in driving successful outcomes by streamlining business processes.  As a ServiceNow Developer, you will be part of a team of ServiceNow administrators, developers, and analysts.  You will be responsible for the implementation, configuration, and maintenance of the ServiceNow platform to support the organization’s IT service management (ITSM) and business process automation needs. This position can be remote but will need to provide occasional onsite support to our Downers Grove, IL headquarters.

Sentinel is looking for a ServiceNow Developer to join our growing team. As a ServiceNow Developer you will be the subject matter expert in designing, developing, documenting, analyzing, creating and modifying the platform based on business needs; with a focus on CSM, ITSM, and ITBM. This role can be remote but must provide occasional support onsite at the Downers Grove, IL headquarters. 

The Senior Network Engineer is responsible for the design, deployment, and maintenance of a complex enterprise network for one of our major customers. Reporting to the Director of Infrastructure & Security the role will lead architecture design and identify tasks needed to maintain performance, availability, integrity, and security of the network. You must have a deep understanding of networking concepts and technologies, as well as the ability to troubleshoot problems and implement security measures. This is a long term contract opportunity reporting onsite in Chicago, IL with the ability to work remote 1-2 days a week.

Sentinel Technologies is seeking an experienced Splunk Dashboard Engineer to join our dynamic team of IT professionals. As a Splunk Dashboard Engineer with hands on experience, you will play a pivotal role in designing, developing, and maintaining Splunk dashboards to visualize and analyze data effectively. The Splunk Dashboard Engineer will collaborate with cross-functional teams to understand business requirements and translate them into actionable dashboard designs. This role requires expertise in Splunk, including search query development, data visualization techniques, and dashboard customization. This is a remote position that must provide occasional support onsite at our Downers Grove, IL headquarters.  

Sentinel is looking for a Customer Engineer to join our team to assist our customer. The ideal candidate will be troubleshooting and repairing desktops and laptops along with re-imaging software. This candidate must be willing to do some travel throughout the lower peninsula of MI. This is a full time position reporting to our client sites in either Coldwater, MI or Monroe, MI.

Sentinel is seeking internship candidates looking to gain hands on experience working with our networking and security focused project team. You will spend your summer working with Sentinel’s top engineers shadowing and training to build your skills in technical competencies and customer relations.  You will have the opportunity to learn some of the most innovative technologies.  This internship program is designed to take your knowledge from classroom knowledge and skills into hands on practical implementation. At the end of the internship you will be reviewed by our internal hiring managers for an opportunity to receive a job offer for future employment.   This position is located in Downers Grove, IL.

If you want to accelerate your learning in a technology environment that’s always pushing the envelope, you’ve come to the right place. The Network Engineer Internship at Sentinel is a team of people who are passionate about making a difference by using technology. As an Intern, you will be learning from solution architects, deployment engineers and team leads. You will be a part of a training program designed to build your skills in customer relations, Sentinel history and technical competencies. You will have the opportunity to learn some of the most innovative technologies in the integration and support field.  This is a summer internship onsite in Livonia, Lansing, Grand Rapids, Michigan.

Sentinel is seeking internship candidates looking to gain hands on experience working with our networking and security focused project team. You will spend your summer working with Sentinel’s top engineers shadowing and training to build your skills in technical competencies and customer relations.  You will have the opportunity to learn some of the most innovative technologies.  This internship program is designed to take your knowledge from classroom knowledge and skills into hands on practical implementation. At the end of the internship you will be reviewed by our internal hiring managers for an opportunity to receive a job offer for future employment.   This position is located in Milwaukee, WI.

If you want to accelerate your learning in a technology environment that’s always pushing the envelope, you’ve come to the right place. The Network Engineer Internship at Sentinel is a team of people who are passionate about making a difference by using technology. As an Intern, you will be learning from solution architects, deployment engineers and team leads. You will be a part of a training program designed to build your skills in customer relations, Sentinel history and technical competencies. You will have the opportunity to learn some of the most innovative technologies in the integration and support field.  This is a summer internship onsite in Tempe, Arizona.