Sentinel is looking for a motivated and technically skilled Network Support Analyst to join our 24/7 operations team. This role is critical in ensuring the seamless performance of our clients’ IT infrastructure, including network, server, and VoIP systems. Working amongst some of the most talented and skilled engineers in the business will allow you to grow both personally and professionally. This position is onsite in our Downers Grove office Saturday-Tuesday 7am-5:30pm with an on-call day on Wednesday. Onboarding/Training will be Monday-Friday 8:30am-5pm for the first 4-6 weeks. There will be opportunities to work hybrid once acclimated.

Key Responsibilities

• Monitor network, server, and VoIP systems using real-time alerts and notifications.
• Perform first-level troubleshooting and escalate complex issues to senior engineers.
• Accurately document incidents in ticketing systems and knowledge bases.
• Communicate effectively with customers, vendors, and internal teams during incidents.
• Coordinate with service providers for timely resolution of escalated issues.
• Follow ITIL-based incident management processes and contribute to continuous improvement.

• A minimum of a CCNA is required for this role.
• Experience with Cisco devices required. Fortigate and Palo Alto technologies a bonus!
• Strong analytical, problem-solving, and critical thinking skills
• Excellent written, verbal, and interpersonal communication abilities
• Hands-on familiarity with networking equipment (switches, routers, firewalls)
• Knowledge of IP networks, server solutions, and Cisco technologies
• Ability to multi-task and thrive in a fast-paced environment
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: 

NOC Analyst: $40,000-$70,000 a year.  

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.