One of our major clients is seeking a detail-oriented and customer-focused IT Help Desk Technician who excels at solving technical issues while providing exceptional support. In this role, you'll serve as both the first and second point of contact for technical assistance, supporting and enhancing the Microsoft 365 environment, secure file management systems (Egnyte), Microsoft Teams Rooms, and local network infrastructure. If you're passionate about helping others and enjoy applying your knowledge of modern technology to real-world problems, this position is a great fit for you.

This is a direct hire opportunity reporting onsite to Des Plaines, IL with occasional travel to Chicago and Barrington.

• 3–5 years of experience in a Help Desk or IT support role, handling both Level 1 and Level 2 support issues
• Excellent communication skills with a strong focus on customer service and user satisfaction
• Proficient with Microsoft 365, Entra ID / Azure Active Directory, and Intune
• Hands-on experience supporting Microsoft Teams Room systems
• Solid foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, switches, and Wi-Fi
• Understanding of cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), secure access, and patch management
• Experience supporting Egnyte or similar cloud-based file-sharing platforms
• Familiarity with hybrid IT environments and VPN setup/configuration
• Experience troubleshooting printers and peripheral devices
• Proficient with remote support tools such as TeamViewer, Quick Assist, AnyDesk, and Ninja
• Relevant certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)
• Previous experience working in hybrid or remote-first workplace settings
• Ability to document procedures clearly and contribute to a centralized knowledge base
• Experience working in the construction industry a plus
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: 

$32-37/hr

What you get:

Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include:

• Medical, dental, and vision insurance
• Life and disability coverage
• Generous 401(k) match
• Student loan repayment assistance

In addition to paid holidays, vacation, and personal days, they also offer:

• Fully paid medical and parental leave
• Access to mental health services
• Additional wellness resources and support

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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