Sentinel

  • Collaboration Support Engineer

    Job Locations US-IL-Downers Grove
    Job ID
    2018-1743
    Category
    Maintenance Support
    Type
    Regular FTE
  • Overview

    MOTIVATED…..make IT happen!

    2017 Illinois Top Workplace Logo

    Awarded TOP WORKPLACE six consecutive years

     

    About Us:      

     

    Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.

     

    If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!

     

    If you are Motivated you can join our team and make IT happen! Learn more at www.sentinel.com/careers.

    Responsibilities

    Collaboration Support Engineer

    As a Collaboration Support Engineer, you will be responsible for the maintenance, support, and monitoring of our customer’s contact center systems, hardware, and related software. You will monitor system stability, availability, and performance and remediate as necessary. This is a full time opportunity located in Downers Grove, IL.

    Qualifications

    • 1-5 years of Cisco Collaboration experience is required
    • Experience with Genesys contact center package (IVR, InfoMart, Interactive Insights) is a plus
    • CCNP is preferred
    • Experience working with advanced applications in voicemail and inbound/outbound call center is required
    • Prefer candidates to be experienced in providing remote technical assistance and support
    • The candidate must have a car, as this position requires travel between location and the transportation of equipment
    • A valid driver’s license and proof of vehicle insurance will be required
    • Legally authorized to work in the US without sponsorship
    • Must be currently working in a similar position
    • Must demonstrate a “can-do” attitude

    We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

     

    What you get:

     

    We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

     

    As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

     

    Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

     

    If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com.

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