Operation Center Technician

Job Locations US-IL-Downers Grove
Job ID
Maintenance Support
Regular FTE


MOTIVATED…..make IT happen!

2017 Illinois Top Workplace Logo

Awarded TOP WORKPLACE six consecutive years


About Us:      


Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.


If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!


If you are Motivated you can join our team and make IT happen! Learn more at


Operation Center Technician

Sentinel is seeking an Operations Center Technician to join our team. This is an excellent opportunity to join a premiere company and grow your career. As an OC technician, you are a part of the operations in a 24X7 Network Operations Center, monitoring customers' production systems. As an OC Technician, you will be responsible for; providing support to client operations, communicating via phone, e-mail, and ticketing systems with customers and technicians, and troubleshooting and escalating trouble tickets as needed. This position is third shift, 7PM-7AM three days a week. This is a contract to hire opportunity located in Downers Grove, IL.


  • Cisco CCNA required
  • Excellent communication (written and verbal)
  • Must be able to work third shift
  • Must have strong typing skills, organizational skills and able to problem solve critical situations.
  • Must have knowledge of routing protocols
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must be currently working in a similar position
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.


What you get:


We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.


As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


If you are an individual with a disability and need assistance in applying for a position, please contact


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