• Voice Engineer

    Job Locations US-IL-Chicago
    Job ID
    Client Direct Placement
  • Overview

    MOTIVATED…..make IT happen!

    2017 Illinois Top Workplace Logo

    Awarded TOP WORKPLACE six consecutive years


    About Us:      


    Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.


    If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!


    If you are Motivated you can join our team and make IT happen! Learn more at


    Voice Engineer

    We are currently seeking a Cisco Engineer for one of our clients. This position will involve all aspects regarding the installation, maintenance and troubleshooting of Call Manager, Unity, UCCE/UCCX IP phones. You will be responsible for data collection and customer interaction to ensure successful migrations are completed. This Cisco Engineer will be accountable for reviewing, auditing and approving deployments. The ideal candidate should have an extensive Call Manager background and possess strong communication skills. This is a direct hire position located in Chicago, IL.

    #DNPAJE-Don't Scrape


    • 5+ years of experience in network development and IP management
    • 5+ years of experience with Call Manager (version10.x), Unity and UCCX
    • Strong understanding of end to end service development from pre-concept to operational support
    • Advanced skill level with Microsoft Office
    • Experience with remote monitoring tools
    • CCNA or CCNP preferred
    • Strong communication skills
    • The candidate must have a car, as this position requires travel between location and the transportation of equipment
    • A valid driver’s license and proof of vehicle insurance will be required
    • Legally authorized to work in the US without sponsorship
    • Must be currently working in a similar position
    • Must demonstrate a “can-do” attitude

    Additional knowledge will be required of the following:

    • Manufacturing/Distribution processes
    • ERP Experience, Epicor experience preferred, but not required
    • Deep technical knowledge of Microsoft technologies (Exchange, Active Directory, Group Policy, terminal server, remote desktop services, and SQL)
    • Deep technical knowledge of Cisco WAN/LAN architecture
    • Deep technical knowledge of Cisco Call Manager, Unity, and Jabber
    • Deep technical knowledge of VMWare
    • Deep technical knowledge of load balancing
    • Deep technical knowledge of building and maintaining highly available systems
    • Understanding of PCI compliance
    • Infrastructure as a Service (IaaS) models
    • Software as a service (SaaS) models
    • Understanding of application development life cycle
    • Change control processes
    • Asset Management procedures
    • Disaster recovery solutions and best practices
    • ITIL
    • Project management

    We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.


    As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


    Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


    If you are an individual with a disability and need assistance in applying for a position, please contact


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