Sentinel

Service Delivery Coordinator

US-AZ-Tempe
Job ID
2018-1584
Category
Customer Service
Type
Regular FTE

Overview

MOTIVATED…..make IT happen!

2017 Arizona Top Workplace Logo

Awarded TOP WORKPLACE six consecutive years

 

About Us:      

 

Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.

 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!

 

If you are Motivated you can join our team and make IT happen! Learn more at www.sentinel.com/careers.

Responsibilities

Service Delivery Coordinator

As a Service Delivery Coordinator, your primary responsibility is maintaining long term, post sales relationships with existing customers across a wide selection of companies and industries. You will proactively work with customers to ensure they continue to receive on going value from Sentinel’s Annuity Services that they have purchased. You will focus on relationship management to ensure that the customers serve as a positive reference and continue receiving value from the Sentinel service portfolio. This is a full time opportunity in Tempe, AZ.

Qualifications

  • Experience managing both the customer resources and internal resources to ensure onboarding is completed in a timely fashion.
  • Prior experience acting as a liaison between the customer and other departments within the organization such as Business Development, Product Development, and Technical Services.
  • Software proficiencies and experience in BI tools such as: Microsoft SharePoint, SQL Server, and reporting services.
  • Strong ability to manage diverse groups of stakeholders.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must be currently working in a similar position
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

What you get:

 

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

 

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

 

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

 

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com.

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