Sentinel

Security Operations and Management Services Manager

Job Locations US-IL-Downers Grove
Job ID
2018-1582
Category
Management
Type
Regular FTE

Overview

MOTIVATED…..make IT happen!

2017 Illinois Top Workplace Logo

Awarded TOP WORKPLACE six consecutive years

 

About Us:      

 

Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.

 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!

 

If you are Motivated you can join our team and make IT happen! Learn more at www.sentinel.com/careers.

Responsibilities

Security Operations and Management Services Manager

Sentinel is seeking a Manager, Security Operations & Management Services to join our team. This position will focus on day to day management of engineering team responsible for Sentinel security operations center incident response, task prioritization of engineering staff, customer satisfaction and problem resolution, team building, management of vendors both from a manufacturer and third-party partners, new onboarding of customer workloads, operations of running the SECaaS infrastructure, and financial/new deal approvals. This individual will manage a team of 5 dedicated engineers as well as additional hires as needed to support the workload and development needs of the department.  This position is located in Downers Grove, IL.

Qualifications

  • Must have previous management experience or have demonstrable management skills to lead a team
  • Previous experience in an architecture or engineering role
  • Understanding of managed service offerings
  • Understanding of ticket management and project management
  • Strong ITIL framework and background
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must be currently working in a similar position
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

What you get:

 

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

 

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

 

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

 

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com.

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