Sentinel

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Customer Service Manager

Customer Service Manager

Job ID 
2017-1488
Job Locations 
US-IN-Hammond
Category 
Staffing
Type 
Client Direct Placement

More information about this job

Overview

MOTIVATED…..make IT happen!

2016 Tribune logo

Awarded TOP WORKPLACE five consecutive years

 

About Us:      

 

Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.

 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!

 

If you are Motivated you can join our team and make IT happen! Learn more at www.sentinel.com/careers.

Responsibilities

Customer Service Manager

As a Customer Service Manager, you will be responsible for managing a team of Customer Service Representatives, supporting the activities of the Sales team, strengthening the customer relationships, and meeting company objectives. This is a full time position located in Hammond, IN.

Qualifications

  • Minimum 5 years working knowledge in the metal processing industry
  • Ability to understand technical procedures and numerical data
  • Ability to write detailed reports and business correspondence
  • Understanding of coatings and coated metal applications is a plus
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must be currently working in a similar position
  • Must demonstrate a “can-do” attitude

 

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

 

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

 

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com.

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