Advanced Support Analyst

US-IL-Downers Grove
Job ID
Maintenance Support
Regular FTE


MOTIVATED…..make IT happen!

2016 Tribune logo

Awarded TOP WORKPLACE five consecutive years


About Us:      


Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.


If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!


If you are Motivated you can join our team and make IT happen! Learn more at


Advanced Support Analyst

Perform computer network engineering to monitor, troubleshoot, analyze and configure the following network infrastructures: Cisco UC, Cisco ASA Call Manager, Cisco Routers, UCCX/UCCE, ISR, Cisco Switches, Data Center, EMC, Storage Solutions, and Wireless Networks; develop, document, and revise system design procedures, test procedures, and quality standards; provide computer system analysis of customer technologies; design and configure Cisco ASA 5520 for edge access and internet gateways using Cisco 7600 Series in BGP dual homing condition; provide support following the incident management process, analyze and conceptualize solutions, and resolve technical problems and failures with systems and software applications; configure and troubleshoot Cisco routers and switches to ensure security and optimization of network access; prioritize incidents and change requests based on defined criteria and service level agreements and communicate with the customer on incident status; develop and document work procedures and troubleshooting guidelines and documentation utilizing Perl, Expect, VBscript, Solarwinds, and Cisco AnyConnect; create weekly departmental status reports; and participate in technology projects and quality assurance testing.


Must have a Master’s degree in Computer Engineering, Electronic Engineering or foreign equivalent and 2 years of experience in the job offered or a substantially similar position; or alternatively, must have a Bachelor’s degree in Computer Engineering, Electronic Engineering or foreign equivalent and 5 years of experience in the job offered or a substantially similar position.


Must have the following Cisco certifications: CCIE Service Provider


Applicants must apply online.


We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.


What you get:


We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.


As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


If you are an individual with a disability and need assistance in applying for a position, please contact


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.