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Support Analyst

Support Analyst

Job ID 
Job Locations 
US-IL-Downers Grove
Maintenance Support
Regular FTE

More information about this job


MOTIVATED…..make IT happen!

2016 Tribune logo

Awarded TOP WORKPLACE five consecutive years


About Us:      


Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, Grand Rapids and Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.


If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!


If you are Motivated you can join our team and make IT happen! Learn more at


Job Description:      


Monitor, install, troubleshoot, support, and repair Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Call Manager Express (CME), Cisco Unity Express (CUE), and Cisco Emergency Responder (CER); provide support throughout the incident management process; analyze, troubleshoot, and resolve technical issues and requests for business applications utilizing TranslatorX, Wireshark, Real Time Monitoring, and Unity Port Status Monitor; prioritize incidents and change requests based on defined criteria and service level agreements to ensure effective communication with the customer on incident status; configure and troubleshoot FXO, FXS, and ISDN PRI voice interfaces; provide consultation and support for Unified Contact Center Express (UCCX), Service(QoS) for VoIP, and Cisco ISR Routers Voice Troubleshooting and Replacement; develop and document work procedures and troubleshooting guidelines; create departmental status reports; and participate in technology projects and quality assurance testing.




Other Job Requirements:


Must have a Master’s degree in Computer Engineering, Mechanical Engineering or foreign equivalent and 2 years of experience in the job offered or a substantially similar position; or alternatively, must have a Bachelor’s degree in Computer Engineering, Mechanical Engineering or foreign equivalent and 5 years of experience in the job offered or a substantially similar position.


Applicants must apply online.


Work Hours:              8 AM to 5 PM


Employer &                Sentinel Technologies Inc.

Work Site:                  2550 Warrenville Road

                                    Downers Grove, IL 60515



We offer an energetic work environment with many corporate culture amenities, competitive pay rate, employer portion of Soc. Security/Medicare paid, medical benefits, 401K retirement savings, discounts for local event entertainment and health clubs.



As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


If you are an individual with a disability and need assistance in applying for a position, please contact

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