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Unified Communications Engineer

Unified Communications Engineer

Job ID 
Job Locations 
IT Solutions
Regular FTE

More information about this job


MOTIVATED…..make IT happen!

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Awarded TOP WORKPLACE five consecutive years


About Us:      


Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, EMC, NetApp and VMware. Sentinel services customers both nationally and internationally with operating centers in Chicago, IL; Springfield, IL; Ann Arbor, MI; Lansing, MI; Grand Rapids, MI; Crystal Falls, MI; Milwaukee, WI; Denver, CO; Atlanta, GA; and Phoenix, AZ.


If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!


If you are Motivated you can join our team and make IT happen! Learn more at



Unified Communications Engineer

As a Unified Communications Engineer, you will implement and troubleshoot Cisco VOIP infrastructure onsite for our enterprise level client in Lansing, MI. The ideal candidate will be self-motivated with the ability to perform autonomously. Must be a “doer” who can drive a project to successful completion. Strong implementation and troubleshooting ability with exceptional customer relations skills. This is a full time opportunity located in Lansing, MI.



  • Experience with Tier 2 operational support tasks involving Call Manager (CUCM), CM Express (CME), various Voice Gateways, Unity Connection, Unity Express and Unity Attendant Console.

  • Documented experience in successfully providing project design, configuration & implementation tasks for CUCM, CUE, CUCME and other Cisco IP telephony related system components.

  • Perform VoIP installations

  • Upgrade existing installations of Call Manager

  • Performed VoIP assessments following Cisco best practices

  • CCVP certification is a plus

  • 5 years of experience with ticketing system processes and related (e.g. BMC Remedy)

  • Legally authorized to work in the US without sponsorship

  • Must be currently working in a similar position

  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.


What you get:


We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.


As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


If you are an individual with a disability and need assistance in applying for a position, please contact

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